If you would like an estimate for an upcoming procedure, the Admission and Patient Accounts Office at Swiss Medical Center can provide this information. Please consult with your physician or contact us at:
+961 08 545 299 (Monday – Friday, 8 am – 3 pm).

1. Equal Treatment: You have the right to be treated with dignity and respect, regardless of your age, gender, religion, race, sexual orientation, mental or physical disability, language, or ethnicity.
2. Safe Environment: You are entitled to receive care in a safe environment that is free from any form of abuse or harassment.
3. Privacy and Confidentiality: Your personal privacy and the confidentiality of all communications, information, and medical records related to your care will be maintained. Access to your information is restricted to authorized staff involved in your treatment plan, and your written consent will be required before any information is shared with those not directly involved in your care.
4. Accessibility: You have the right to receive assistance to meet any vision, hearing, language, or physical mobility needs.
5. Involvement in Care Decisions: You are encouraged to actively participate in decisions regarding your care, ensuring that your preferences and concerns are considered.
6. Information and Communication: You have the right to receive clear and comprehensive information about your medical condition, treatment options, proposed tests and procedures, potential benefits, alternatives, and expected outcomes.
7. Right to Refuse Treatment: You have the right to refuse any treatment and to be informed of the possible consequences of such refusal.
8. Research Participation: You have the right to agree or decline to participate in any research studies, and your decision will be respected.
9. Second Opinion: You have the right to seek a second medical opinion regarding your diagnosis or treatment plan.
10. Identification of Care Providers: You have the right to know the identities of all individuals involved in your care, including students and trainees.
11. Organ Donation Wishes: Your wishes regarding organ donation will be honored according to your preferences.
12. Decision-Making: You have the right to identify who you want to be involved in making decisions about your care.
13. Pain Management: You have the right to receive an appropriate assessment and management of pain.
14. Unanticipated Outcomes: You have the right to be informed of any unexpected outcomes or events, such as hospital-acquired infections, pressure ulcers, or postoperative complications.
15. Access to Medical Records: You have the right to access all information contained in your medical record.
16. Financial Information: You have the right to be informed of hospital charges before care is provided.
17. Leaving the Hospital: You have the right to leave the hospital against medical advice by signing the “Refusal of Care / Discharge Against Medical Advice” form.
18. Feedback and Complaints: You have the right to express concerns or complaints about the quality of care or services received. We encourage you to share your feedback with us by contacting the Patient Relations office or filling out a patient feedback form.

1. Honesty in Health Information: You are responsible for providing accurate and complete information about your medical history, including medications and past treatments.
2. Asking Questions: If any information or explanations regarding your medical condition or treatment are unclear, it is your responsibility to ask questions.
3. Respect for Hospital Policies: You are expected to respect and follow the rules and regulations of Swiss Medical Center.
4. Consideration for Others: You should show consideration for the rights and comfort of other patients during your stay.
5. Respect for Staff: It is important to treat all hospital staff, including nurses, doctors, and support personnel, with respect. Violence or aggressive behavior will not be tolerated.
6. Respect for Property: You are responsible for respecting the property and facilities of Swiss Medical Center.
7. Adherence to Treatment Plans: You are expected to follow the treatment plan and instructions provided by your healthcare team.
8. Responsibility for Refusal of Treatment: If you choose to refuse treatment or not follow the care plan, you must understand and accept responsibility for the outcomes.
9. Financial Obligations: You are responsible for fulfilling all financial obligations related to the care you receive at Swiss Medical Center.
10. Respect for Privacy Policies: Refrain from taking any videos or pictures without permission from hospital staff.
11. Punctuality: Be on time for your appointments and notify us as soon as possible if you are unable to attend.
12. Compliance with Hospital Policies: You are expected to comply with hospital policies, including No Smoking, Infection Control, and Visiting Hours.
13. Visitor Guidelines: Adhere to the allowed visiting hours and visitor limits in your room, and ensure that your visitors respect these guidelines to maintain the comfort and privacy of all patients.
14. Infection Prevention: If you have a contagious disease, take all necessary precautions to avoid spreading it to others and inform your immediate family as advised by your healthcare provider.

If you would like an estimate for an upcoming procedure, the Admission and Patient Accounts Office at Swiss Medical Center can provide this information. Please consult with your physician or contact us at +961 08 545 299 (Monday – Friday, 8 am – 3 pm, closed weekends and holidays) for more details.

Insurance coverage for hospital services can vary significantly depending on your insurance provider and the specifics of your policy. Some services may not be covered by your insurance, or you may be responsible for covering a portion of the costs.

Before scheduling your visit to Swiss Medical Center, it’s important to review your health insurance policy to understand your coverage details. It is your responsibility to know what your insurance covers and to ensure that you meet all the requirements specified by your plan.

We believe in the importance of family support for our patients. Visiting hours are designed to accommodate the needs of patients and their families while ensuring the delivery of quality care.

Please refer to our specific department guidelines for detailed visiting hours.